Automatic confirmation emails are sent to the customers to update them throughout each step of the ordering process. Emails that are sent right after the order has shipped contain tracking information as well as a tracking link for quick tracking.
All of our customer’s orders are stored in our database and can be viewed by Cablesys admin personnel. Which allows customers to call in and ask us to re-submit an order from their previous purchases which makes it easier to submit same orders without the hassle of re-entering orders.
Cablesys Return Policy
Customers may return standard stocking product that has been unopened/undamaged and in resalable condition. Custom or build-to-order parts are non-returnable/non-refundable. Cablesys does not accept “used” product. Parts can be returned within 30 days of the original order and are subject to a 10% restocking fee. Shipping fees/charges for returning products to Cablesys are the customer’s responsibility. Credit or replacement will be issued within 30 days of receipt of returned product. All returns must have a Return Material Authorization (RMA) number.
Please contact Cablesys Customer Service to obtain an RMA number.
Reference the RMA number on all packing slips, but not written directly on any cartons and ship to Cablesys, 14700 Alondra Blvd, La Mirada, CA 90638, USA.
All shipments are subject to product availability. Custom and Built to Order Cable Assemblies require up to a 5 business day turnaround. Standard and in-stock items require a 24 hour turnaround (weekend not included in lead time).
The time it will take for you to receive your order depends on the "Product Availability" date plus the delivery method selected.
Cablesys accepts shipments from the U.S.A and Canada. Shipping time/fee might vary base on your selection of shipping method.
Same day shipping
Most in-stock items ordered by 2PM Pacific Time ship the same business day!!
Duties and Taxes:
Cablesys is not responsible for any import duties, taxes, and brokerage fees. Additional fees will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as Cablesys does not include such fees in the product price or shipping and handling cost. You may check with your country’s customs office to determine what these additional costs will be.
UPS®, FedEx® & USPS® shipping methods all are calculated offering the correct sales tax according to state and county. We offer full international shipping which are offered with international calculations rates and times through UPS, FedEx, and USPS.
Password-protected customer access:
Our customer accounts section is secure with your information being encrypted during its transmission across the Internet which provides customers with secure ordering.
SSL- Provides a secure internet connection that encrypts data during transmission.