Support

Payments

Visa, Mastercard, and American Express. Cablesys also accepts purchase orders with a pre-approved credit line.

Cablesys offers Net 30-day terms to customers with a pre-approved credit line. Once a credit line has been established, the customer will be able to purchase under the Net 30-day terms within the credit limit. Cablesys requires a minimum $6,000 annual purchase to apply for a credit line and a 30-day term. The process to review the credit application can take up to 14 business days. Please contact us for more information.

Orders

Cablesys offers discount pricing for customers with Net 30-day credit terms. Cablesys requires a minimum $6,000 annual purchase to apply for a credit line and a 30-day term. The process to review the credit application can take up to 14 business days. Please contact us for more information.

Please log into the account and visit the Orders page. Select the desired order number to view the tracking number.

Orders cannot be modified once they are entered; orders can only be canceled. Request a cancellation by replying to the order confirmation email, and Cablesys will attempt to cancel the order. However, most orders are shipped the same day. Therefore, Cablesys cannot guarantee the cancellation will take place in time.

Shipping

Cablesys only ships within the U.S.A. and Canada. UPS® and FedEx® only accepts shipments to a valid street address. They do not deliver to a P.O. Box.

All in-stock items ship within 1-2 business days. Custom and build-to-order parts take 5-10 business days. An estimated delivery date is provided when placing the order.

Shipping rates are calculated by the total weight of an order. Shipping courier policies require the weight to be rounded up to the next full pound.

An online order of $99 or more (excluding taxes) may qualify for free ground shipping. Free shipping is available for 48 contiguous states within the continental US only. FPO/APO and Canada are excluded.

Returns

Most new, unopened items may be returned within 30 days of receipt for a refund, excluding freight.

Important Custom and build-to-order parts are tailored to customer’s specification. Therefore, the order is non-cancelable and not returnable for a refund. Full manufacturer warranty applies.

Please contact us to request a return. If approved, Cablesys will assign an RMA (Return Merchandise Authorization) number. Please write the RMA# on the return packing slip.

Within four weeks after Cablesys receives the product.

Warranty

3-Year Limited Product Warranty

The Cablesys warranty covers any defects in materials or workmanship for a full three years from the date of purchase. Some states do not allow limitations on how long an implied warranty lasts; limitations may not apply to you.

Problems caused by abuse, misuse, or acts of God are not covered. Consequential and incidental damages are not recoverable under warranty. Some states do not allow the exclusion or limitation of consequential or incidental damages; limitations may not apply to you.

Improper or incorrectly performed maintenance or repair on Cablesys cables by any company other than Cablesys will void the warranty. The warranty gives buyers specific legal rights, whom may also have other rights which vary from state to state.

15-Year Performance Limited Warranty

The warranty covers performance on category-rated products (CAT6A, CAT6, and CAT5e) such as cable, connectivity, and pre-terminated patch panel cable assemblies. These products perform by TIA-568 standards for a full fifteen years from the date of purchase.

QUESTIONS & COMMENTS

Toll-free: 800.555.7176
cs@cablesys.com

PURCHASE WITH CONFIDENCE

Accepted Credit Cards

30 DAY MONEYBACK GUARANTEE

You may return most new, unopened items within 30 days of delivery for a full refund. Custom or build-to-order parts are non-cancellable non-returnable for a refund.

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